Legal
Refund & Cancellation
BIGXPRIME is a digital streaming subscription from Mayosana Private Limited. Once a subscription is taken, there is no refund. A payment is returned only when it never creates a subscription. This policy applies with the Terms & Conditions and the Privacy Policy.
Merchant
The merchant is Mayosana Private Limited, operating BIGXPRIME. There is no physical shipment. A successful payment activates streaming access for the billing period you bought. Pre-registration is free and is not a payment.
Cancellation
You may cancel a paid plan at any time on the main website. Open Account, then Subscription, and choose Cancel subscription. Cancellation is confirmed in that step.
- Streaming access ends when the cancellation is confirmed.
- No further charge is taken for a later billing period.
- Your account stays open so you can subscribe again.
- Cancelling does not refund a subscription that has been taken.
No refund after a subscription is taken
Once a subscription is taken, the fee is not refunded. That includes cancellation, a change of mind, partial use of the billing period, a title leaving the catalog, or a difference in what is available to watch.
- A coupon used on that subscription is not paid out as cash and is not restored.
- Pre-registration is free, so there is nothing to refund.
When a payment is returned
A payment is returned only when it did not result in a subscription. That is a debit where the plan was never activated, or an extra debit for the same plan that did not create another subscription. The subscription that was taken is still not refunded.
Email bigxprime.com@gmail.com with the account email, amount, date, payment method, and the payment reference from your receipt or bank or UPI message.
How a returned payment is paid
If a payment did not create a subscription and the return is approved, it is initiated to the original payment method within 5 to 7 business days of approval. A UPI payment goes back to that UPI source. A card payment goes back to that card. We do not send it to a different account, card, or UPI ID.
Your bank, card network, or UPI provider may take a further 5 to 7 business days to show the credit. We email you when the refund is initiated. If the credit is not visible after that further period, contact your bank or UPI provider with the reference in our email, and write to us if you still need help.
Contact
Refund and cancellation requests go to Mayosana Private Limited at bigxprime.com@gmail.com. We reply by email with the decision. Please use the email address on the BIGXPRIME account.